Contact
Have a question about a product, shipping time, or your order?
Our team based in Canada is here to help! We aim to respond to all inquiries within 24 hours.
📦 Tracking your order?
Please note that our standard shipping to Canada takes 7 to 12 business days.
If your tracking number says "Label Created" or hasn't updated for a few days, don't worry—it's on its way to the local carrier!
📧 Email Us
For general inquiries or returns:
support@velvik.ca
🕒 Support Hours
Monday - Friday: 9am - 6pm (EST)
Weekend: Limited support